Privacy Policy

Trackage Scheme is a music platform based in Malta. We operate trackagescheme.com and tickets.trackagescheme.com. Our registered address is Flat 1, Block C, Triq il-Konti Manduca, Naxxar Gardens, Naxxar NXR1123, Malta. You can reach us at team@trackagescheme.com.

• Account information - name, email address, and phone number when you register as an artist, tutor, or submit a lesson request.
• Payment information - processed securely by Stripe. We do not store your card details.
• Profile information - bio, social links, profile images, and instrument preferences for artists and tutors.
• Contact form submissions - name, email, and message content.
• Usage data - pages visited, browser type, and device information via Vercel Analytics.

• To process ticket purchases and send order confirmations.
• To match students with music teachers based on their requests.
• To display artist and tutor profiles on the platform.
• To send transactional emails (booking confirmations, lesson notifications).
• To respond to contact form enquiries.
• To improve the platform and fix issues.

We do not sell your data to third parties. We do not send marketing emails unless you explicitly opt in.

• Supabase - database hosting and authentication.
• Stripe - payment processing for tickets and lesson bookings.
• Resend - transactional email delivery.
• Vercel - website hosting and analytics.
• Cookiebot - cookie consent management.

Each of these services has its own privacy policy. We only share the minimum data necessary for each service to function.

We use essential cookies to keep the site functioning and analytics cookies to understand how the site is used. You can manage your cookie preferences through the Cookiebot consent banner that appears when you first visit the site.

We retain your data for as long as your account or profile is active. If you request deletion of your data, we will remove it within 30 days. Transaction records may be retained longer for legal and accounting purposes.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing.

To exercise any of these rights, email us at team@trackagescheme.com.

If you have questions about this privacy policy or how we handle your data, contact us at team@trackagescheme.com.